A method and system which tracks productivity including summarization of "tasks performed" for productivity analysis. The tracking capabilities of the system uses a positioning system and includes a complete reconstruction (graphically if desired by overlaying the positional movements on a 2 or 3 dimensional map of the location) of a series of movements over a period of time. The system gathers the exact time and position information of an employee over a period of each work day and the task bei...

An overall plan for providing maintenance and technical services for businesses and plants, as broadly defined, includes generic procedures for the services written as a manual of standard practices. A knowledge base or experience database of data and people is utilized, and both hardware and software tools are selected and used in providing the services.

A computer-implemented method for managing a plurality of customer relationship plans may include a step of collecting profile check values from a database of customer data, the collected profile check values including customer data corresponding to profile checks for each of the plurality of customer relationship plans. The collected profile check values may then be applied to predefined selection criteria in one or more of the plurality of customer relationship plans. The selection criteria de...

A network-enabled workflow system is used in conjunction with a rules-based search engine to provide an easy-to-use interface to build workflow processes that facilitate the support for electronic business applications as well as business-to-business relationships. The system allows workflow services to be rendered to external organizations such as partners, suppliers, distributors and customers. Workflow services are preferably represented by roles that can be used to represent workflow actors ...

A new software support system provides an efficient system of balancing demand versus supply in order to achieve maximum possible revenue in combination with the best possible customer service, this in accordance with semiconductor manufacturing principles and conventions of business operation.

A high availability planning and scheduling system includes a number of high availability (HA) systems (20) that are coupled to one or more external systems (40) using a message bus (50). Each HA system (20) includes an HA server (24) that receives and queues requests received from the external systems (40). Each HA system (20) also includes an advanced planning and scheduling (APS) engine (22) that receives a request from the HA server (24) and processes the request using planning information s...

A method for synchronizing planning information in a high availability planning and scheduling architecture includes processing requests from one or more external systems (40) using an advanced planning and scheduling (APS) engine (22) included in a first primary high availability (HA) system (20a). The processing of requests includes modifying planning information stored in memory of the first primary HA system (20a) according to the requests. The method also includes storing change information...

A system and a method for managing various Customer Productivity Applications utilize a web-enabled interactive database to organize, store and retrieve information for the benefit of the customer community to effectively manage the business. The system captures all customers related information and provides on-line, up-to-date information to the users upon request. The system is configured to manage various Customer Productivity Applications to increase the customers' productivity and minimizes...

Within each iteration of an iterative process: (1) a low-pass filter is applied to an actual sales volumes series to extract low frequency components representing a base sales volume series for the iteration; and (2) a locally optimal base sales volume series is determined. A globally optimal base sales volume series is selected from among the locally optimal base sales volume series, comprising an estimated base sales volume for each time period. One or more of the estimated base sales volumes ...

In one aspect, the invention relates to a method for creating a supplier-rating matrix for rating services of a supplier. The method includes defining a plurality of job attributes each including a plurality of sub-attributes, each sub-attribute representing a range of job attribute values and defining a job attribute vector associated with the supplier, the job attribute vector including a plurality of dimensions each corresponding to a sub-attribute. The method further includes defining a plur...